Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at srthecosmeticsworld@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at srthecosmeticsworld@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at srthecosmeticsworld@gmail.com.

Return & Refund Policy

Effective Date: July 28, 2026

Thank you for shopping at SR Cosmetics. We are committed to providing genuine, high-quality beauty and cosmetic products. Please read our Return & Refund Policy carefully before placing an order.

1. General Policy

Due to the hygienic and personal nature of cosmetic and beauty products, all products sold on srcosmetics.in are non-returnable and non-exchangeable, except in the cases mentioned below.

2. Eligible Cases for Return, Replacement, or Refund

We will provide a replacement or refund only if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong product.

  • You receive an item with missing contents.

  • The product is expired at the time of delivery.

3. Reporting a Problem

To be eligible for a replacement or refund, you must:

  • Notify us within 48 hours of receiving your order.

  • Share your Order ID.

  • Provide clear photos and/or an unboxing video showing the issue.

  • Ensure the product is unused and in its original packaging with all labels intact.

Claims made after 48 hours may not be accepted.

4. Mandatory Unboxing Video

For damaged, missing, or incorrect items, an uninterrupted unboxing video starting before opening the package is strongly recommended. This helps us verify claims quickly.

SR Cosmetics reserves the right to reject claims where sufficient proof is not provided.

5. Products Not Eligible for Return

The following items cannot be returned or exchanged:

  • Opened or used cosmetic products.

  • Products with broken seals after delivery.

  • Products damaged due to misuse or improper handling.

  • Shade, fragrance, or texture preferences.

  • Products purchased during clearance or special sale unless received damaged or incorrect.

  • Gift cards or promotional items.

6. Replacement Process

If your claim is approved:

  • We may arrange a reverse pickup where service is available.

  • If reverse pickup is unavailable, you may be asked to courier the product to the address provided by our support team. Reasonable courier charges may be reimbursed upon approval.

  • After inspection, we will ship a replacement at no additional cost, subject to stock availability.

If the same product is unavailable, we may offer:

  • A store credit.

  • A similar product of equivalent value.

  • A refund, at our discretion.

7. Refund Process

Approved refunds will be processed to the original payment method.

Typical refund timelines:

  • UPI/Wallets: 2–5 business days

  • Debit/Credit Cards: 5–10 business days

  • Net Banking: 3–7 business days

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after receiving the customer's bank details.

Processing times may vary depending on your bank or payment provider.

8. Order Cancellation

Before Dispatch

Orders can be cancelled before they are dispatched. If prepaid, the refund will be initiated after cancellation confirmation.

After Dispatch

Orders cannot be cancelled once they have been shipped.

9. Refused or Undelivered Orders

If an order is refused by the customer or cannot be delivered due to an incorrect address, unavailable recipient, or repeated delivery failures, shipping and handling charges may be deducted before any eligible refund.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. SR Cosmetics is not responsible for delays or losses caused by incorrect addresses or contact information.

11. Quality Assurance

All products are sourced from authorized brands and suppliers. Every order undergoes quality checks before dispatch to ensure customers receive genuine products.

12. Contact Us

For return or refund requests, please contact our customer support within 48 hours of delivery.

Please include:

  • Order ID

  • Registered mobile number

  • Description of the issue

  • Photos and/or unboxing video

Our support team will review your request and respond as soon as possible.

SR Cosmetics reserves the right to modify this Return & Refund Policy at any time without prior notice. The latest version published on srcosmetics.in shall apply to all purchases.

By placing an order on srcosmetics.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.